GLOBAL CONNECTIONS was founded in 2014 in the city of Choluteca, Honduras. We started with a small bilingual team with previous call center experience in many fields and now offer all the typical contact/call center services. We do not limit ourselves, our clients, to any particular area, skill, or industry, and we are constantly growing. We are committed to providing the best of what our clients ask for, having the ambition to continue learning more and adapting, and most importantly, to always keep you satisfied.

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Our Goal? To strive to be the best and embrace the need to learn and apply what has been discovered in our work to overcome the needs and desires of our client's alliance with honesty, integrity, commitment, fluency, and quality. We aim to deliver the best client care and the most effective affordable communication services to our customers.  

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No matter what time of the day or night you need your answering service, we will be there 24/7. We understand your business and the vital role we play in its success. We will uphold the highest possible standards and always provide prompt, courteous, and professional responsiveness on behalf of our clients.

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GLOBAL CONNECTIONS is committed to these standards and to you! CALL +1 (646) 787-1284. Allow us to be the best solution for your business.

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INFRASTRUCTURE CHARACTERISTICS

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Service in our Contact Center Includes the Provision of:

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• Stalls with paneling fully equipped with PC INTEL Core i5

• Headsets in every position (Brand - Logitech H390)

• Double screen for each agent.

• Swivel chairs with height adjustment and backrest and armrests

• Kitchen and dining tables

• Lockers (Space for personal stuff)

• Both sex restrooms.

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Telephone and Data

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• Digital Phones CCSIP synchronized to MegaSync, Vonage Business, and Bria.

• Call Recording System.

• Training Room

• Three different internet providers (optical fiber)

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Human Resources

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• Operator Profile: Male and Female.

• Age Average: 18-50 years old.

• Bilingual

• College educated.

• Qualified personnel.

• Hired by Global Connections with all the rights and contributions up to date.

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COVID-19 Emergency

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Given the current health emergency in Honduras and the world, we decided at the beginning of it to allow our employees to work remotely as we understand contact and call center services are required. Our collaborators are currently working in our offices, but of course, we are ensuring that the necessary precautionary measures are being taken to prevent the spread of Covid-19.  

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Support in the Face of Energy Crisis

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The primary electricity supply is administered by the company of Energia Electrica of Honduras (EEH). When there are power outages, we have a generator so our building can continue with regular activity.

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Services:

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• Control system: monitoring and supervision on-site or remotely.

• Chat Assistance.

• 24-hour technical assistance.

• Available to operate 24/7

• Free advice on the contracted services in order to optimize the management of the Service provided.

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Quality Control

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• Telephone tapping: consists of direct listening of the telephone attention made by the staff contact. Our collaborator evaluates the quality delivered in the transaction and completes monitoring with an objective score for each item it evaluates. 

• Call recordings: they are made randomly and directed. It is a sampling that documents the quality delivered in the care of an 0800.

• Mystery Shopper: anonymous calls "as if" it was a regular customer, made by the auditor quality to assess knowledge of complex scripts and handling of tough calls resolution. A report is completed for the return to the agent.